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SW-21278 - USA (Oregon) - Bond Tracker System Support - Deadline February 25,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-21278

Government Authority located in Oregon; USA based organization looking for expert vendor for bond tracker system support.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide bond tracker system support.
• Perform associated maintenance and timely updates to the Bond Tracker, software and database, and other components.
• Provide technical support from 8:00 am to 5:00 pm Pacific Time. Technical support includes troubleshooting for users and the BT system at the negotiated hourly rate.
• Provide repairs due to errors in the application or other components, as well as ensure third-party software used in the application is updated and functional.
• Acknowledgement sent to OST DMD regarding bugs within 8 business hours.
• Modify BT as requested to enhance system functionality and respond to changing business requirements.
• Contractor shall provide OST staff a minimum of one day’s notice prior to maintenance that would make the BT unavailable during normal technical support hours.
• Contractor must subscribe to 3rd party Software that is used by the existing BT. Design, maintain, update and create reports
• Maintain application standards (e.g., screen formats) and common software functions
• Evaluate security, system approach, of BT system upon request of OST
• Conduct impact analysis, costs and benefits on proposed changes.
• Design, create, and modify user interface
• Refine logical and physical database designs
• Maintain and refine the architectural design and associated documents
• Acquire software resources as necessary
• Maintain, develop and implement test environment
• Coordinate user acceptance testing and modify system as needed to achieve desired results
• Assist in updating user documentation, operations and support documentation and training materials
• Maintain and update technical documentation including narratives, diagrams, overviews, process flows, and other materials as needed to aid in understanding and maintenance of the system
• Transition modifications from test to production
• Provide estimates for potential new tasks
(2) All questions must be submitted no later than January 22, 2019.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Monday, 25 February, 2019

Question Answer Deadline : Tuesday, 22 January, 2019

Category : Software, System and Application

Country : USA

State : Oregon

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