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DRA-1217 - USA (Scottsdale, California) - Customer Surveys and Market Analysis Services - Deadline January 30,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DRA-1217

Government authority located in Scottsdale, California, USA; based organization looking for expert vendor for customer surveys and market analysis services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide customer surveys and market analysis services for conducted any significant market research studies of its overall market or customers to the government authority located in Scottsdale, CA.
- continue to make significant improvements to its customer information and social media systems such as its website, blog, Facebook community (Foothill Connections), real-time bus arrival time application (NEXTRIP), and integrated vehicle location, data communication, and security system (SMART bus).
- Understand attitudes and knowledge among current and potential riders
- Determine the perceived value of transit to the community from non-riders and stakeholders
- Gather feedback from current customers and gauge customer satisfaction and perception of service quality
- Design, develop, and review questionnaires and surveys
- Discuss risks to the validity of a given survey, including whether to conduct onboard or bus stop intercept surveys
- feedback on strategies of the routes or employers selected for surveys
- Administer surveys and collect data
- Generate final report detailing actions, findings, and analysis
- conduct onboard and bus stop intercept surveys of riders on select Foothill Transit routes.
- demonstrate that the surveys collected adequately comprise a representative and randomized sample for statistical purposes among the selected bus routes.
(2) An optional pre-proposal conference will be held on January 7, 2020.
(3) All questions must be submitted no later than January 15, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 30 January, 2020

Pre-proposal Conference Date : Tuesday, 7 January, 2020

Question Answer Deadline : Wednesday, 15 January, 2020

Category : Data Research and Analytics

Country : USA

State : California

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