DEBT-0643 - USA (Glendale, California) - Collection Agency Services - Deadline February 18,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DEBT-0643

Government authority located in Glendale, California; USA based organization looking for expert vendor for collection agency services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide collection agency services for unpaid and delinquent accounts receivables to the government authority located in Glendale, CA.
1. The firm shall collect on all miscellaneous delinquent accounts submitted for collections where customers have not paid for services or charges owed to the City (e.g. Ambulance billing, delinquent utility accounts, damage recovery, etc.).
2. The firm shall designate a manager for the City’s account who will be the City’s primary contact with the firm.
3. City shall submit delinquent accounts for collection via electronic file. The firm shall provide acknowledgement within ten (10) days of account placement via the same method that the account was submitted.
4. City shall provide documentation to the firm for each account, including name, any available pertinent customer information, last known address, account number and balance due.
5. The firm shall not have full rights to the accounts and shall only be able to pursue collections on the City’s behalf.
6. The firm shall make contacts with delinquent accounts under the firm’s name and not City of Glendale.
7. The firm shall maintain complete records of each account referred by the City including all correspondence, documents, accounts records, transactions and a detailed log of all collection records.
8. Any compromise settlement of principal or charges shall be agreed upon in writing between the firm and the City prior to acceptance.
9. The firm shall not place delinquent accounts with any attorney for collection without the express written consent of the City.
10. The firm shall discuss their recommended use of skip tracing on delinquent accounts and provide specific tools used to conduct skip tracing.
11. The firm must have an identity theft prevention program in place in accordance with the Fair and Accurate Credit Transaction (FACT) Act.
12. The firm must guarantee the confidentiality, security, and safety of all files, documents, computer files, etc.
13. The firm shall provide in its Proposal any other information about its collection procedures and shall provide detailed information about the collection methods that it will use.
14. The firm shall grant access to a data system (client portal) that will allow for designated City staff to generate various types of reports.
(2) Contract period will be for three years.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 18 February, 2020

Category : Debt Collection Services

Country : USA

State : California

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