SW-32148 - USA (Minnesota) - Inmate Telephone System - Deadline April 9,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-32148

Government authority located in Minnesota; USA based organization looking for expert vendor for inmate telephone system.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide inmate telephone system to be used by the inmates in the
County Jail. The ITS shall provide automated operator, collect call and pre-paid call capabilities. The ITS solution shall include all necessary telephone platforms, telephone instruments and all other equipment necessary to perform the functions and services described herein.
- The Vendor must propose the number of telephones for the facility. Vendor will provide telephones that are to be located in the common dayroom areas of each housing unit, medical unit, booking holding cells and the “free” phone in the booking common area. Please note – the “free” booking phone is used by incarcerated individuals to make free calls at the time of booking in compliance with Statutes and Jail Standards. Calls on this phone should be recorded. The Vendor
may propose other areas within the Jail for additional telephones
- The Vendor shall also provide services including: hardware repair and maintenance on all
equipment for the life of the contract, software upgrades, System Administrator consoles and
equipment, System Administrator and User training, access to on-line account and call management, 24/7 Technical support, management of payment services for telephone accounts, a customer service portal.
- The Vendor shall describe in detail the approach to the project and why Vendor proposes the
specific ITS solution. The response should address the following areas:
1. Hardware (To include Dimensions/Warranty Information)
2. Software
3. Security Features
4. Data Storage Capability (Minimum 60 Days)
5. Report and Data Compilation Capability
6. Call Monitoring and Recording Capability
7. Service and Maintenance Plan
8. Installation/Cut Over/Transition
- Toll-Free Calls
1. The vendor shall provide free local calling services to phone numbers identified by the
County. These may include calls to the public defender, private attorney, “Crime Tips” line,
and other phone numbers as deemed necessary by the County.
2. Provide a telephone line at no cost to the County dedicated for the PREA calls to which the
calls will be routed as free.
- Customer Service and Payment Options
The Vendor must provide live customer service representatives (CSR) 24 hours a day/7
days a week/365 day a year to resolve inmate and Friend & Family issues without
participation of correctional staff. Fully automated services may supplement but not
replace live service representatives.
- For more information describe in Documents.
(2) A pre-proposal meeting will be held on March 25, 2020.
(3) All question must be submitted no later than March 30, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 9 April, 2020

Pre-proposal Conference Date : Wednesday, 25 March, 2020

Question Answer Deadline : Monday, 30 March, 2020

Category : Software, System and Application

Country : USA

State : Minnesota

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